Terms & Conditions

Ownership of videos
All videos recorded or submitted to HI-YA.com are thereon owned by HI-YA.com.  The fee that a fan pays to request a video is a licence to view and share that video, the ownership belongs to HI-YA.com.  No one can sell or profit from any videos without the express agreement and permission of HI-YA.com.

Overview for Celebrities
Celebrities can freely use HI-YA.com as and when they want.
Celebrities set and change their price or any other details freely at anytime they choose.
Celebrities are not held to any contracts nor are bound to any agreements and can close their accounts at anytime.
Celebrities can use HI-YA.com to generate money for their charities, themselves or both.
Celebrities will be paid by Paypal instantly after recording each video or at regular intervals.
The payments can be sent to either themselves, their charities, their agents or managers.  Celebrities/Managers are responsible for paying VAT

For fans who order videos
You May Have To Be Patient (There is No Guaranteed Completion Date)

Celebrities May Not Include All Of The Info That You Provide

The Length Of The Videos Vary

The Video Will Only Be Smartphone Or Webcam Quality

Celebrities May Pronounce Names Wrong/Make Other Mistakes

Expected Waiting Time: From a few hours to a few weeks, However this cannot be guaranteed due to Celebrities’ individual schedules and changing circumstances. You can cancel your request at anytime for a full refund if you need it for a specific date or for any other reason.

You can cancel your request for a full refund at any time


1. You May Have To Be Patient 

Most videos are done within a few hours to a few days to a few weeks.  Celebrities get weekly reminders of their requests. However, due to busy schedules they may not be able to record as often as they had planned. If you are patient you should get your video within a reasonable timeframe. If you cannot wait then you can cancel for a full refund at anytime with the click of a button. If celebrities stop recording videos in a timely manner and on a regular basis we will ask them if they want to remain on the site and if they do not start recording videos or tell us that they are currently too busy we may remove them from the site or temporarily and pause their account.


2. Celebrities May Not Include All Of The Information That You Provide 

They will pick and choose what to say based on their personality and how they think they can make the most interesting video for you.


3. The Length Of The Videos Varies

Sometimes a video may be around 15, 30 or 60 seconds long, sometimes even up to 2 to 10 minutes. This will depend upon the information given and how the individual celebrity thinks they can do the most interesting video. 


4. The Video Will Be Smartphone Or Webcam Quality

Celebrities will record videos using their phones or computer webcams so the quality will depend on the device that they use and the internet connection they have at the time.


5. The Celebrity May Pronounce Some Names Wrong/Make Other Mistakes

They will work off of the information given to them. We may on occasion be able to get a celebrity to re-record a video depending on the mistake.


Unrealistic Expectations

What is the status of my request? When will I get it? I need it urgently for this Thursday! Am I going to get it on time?

We cannot say for definite. The waiting time depends upon the individual celebrity. If you do not get it by Thursday then you can cancel it and get a full refund.

My video was only 10 seconds long and they didn’t mention my Auntie’s dog’s name!

Celebrities do not always include all of the information that you provide. We cannot guarantee a specific length of video.

The quality of the video is not very good! Can they re-record it in a different angle with different lighting!

The personal aspect of the site means that videos are done on smartphones over an internet connection. We do not offer high definition videos from professional studios.


Video Ownership

You can enjoy and share your video but cannot profit from it without the express permission and agreement from HI-YA.com. When you pay to request a video you are paying for a licence to watch and share the video. The ownership of the video remains with HI-YA.com.

Payments and Emails

1. Customers will use a valid email address to place their order which we can use to contact them if needed

2.  Customers will only use valid payment methods that belong to them. If the card they are using to place the order does not belong to them then they will have gained the cardholder’s permission before making the order.

1. Introduction

Terms of Service Agreement between HI-YA.com (HI-YA Global Ltd) and users (‘You/Your’) of the HI-YA.com website (‘website’). Your use of the website is subject to the following legally binding terms of service. Please read them carefully before entering the website. You cannot enter this website if you do not accept these Terms of Service.


2. Website Terms of Service

You may only use the website for the genuine and proper purposes. This agreement must be read in conjunction with the Privacy Policy. You can view the Privacy Policy here. The website is owned and operated by HI-YA.com and this agreement may be revised by HI-YA.com from time to time.


3. Use of the Website

You agree that You will use the website in accordance with these terms of service and that you will not use the website for any unlawful purpose. You will not violate or attempt to violate the security of the website. You will not hack into the website, HI-YA.com’ computer systems or the computer systems of other users of the website. ‘Hacking’ means unauthorised access (including using another user’s login), malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website. Your usage of the website does not include a right to deep hyperlink to web pages within the website without going through the website homepage or other nominated entry points. You agree that you will only use the website in a responsible manner and in accordance with all applicable laws, including in a manner that does not restrict others from enjoying the website.


4. Use of the Website Internationally

You agree to comply with all local rules and laws regarding user conduct on the Internet and acceptable content. You further agree to comply with all applicable laws regarding obscene and indecent content and communications and those regarding the transmission of technical and personal data exported from the country in which you reside.


5. Your contributions to the Website

You may submit content to the website for inclusion. HI-YA.com, at its sole discretion, may determine whether (or not) Your content will be included, and reserves the right to edit, or amend, any content submitted by You. You warrant that you are permitted to submit the content to the website, and that you will not submit, post on the website, or email any material in breach of any law, any obscene, explicit, pornographic, inflammatory material, or any material that could otherwise give rise to criminal or civil proceedings. You agree (and warrant) that you will only provide information to HI-YA.com if you own all of the intellectual property rights in that information. Except for your personal information (which is included under the Privacy Policy), you immediately assign to HI-YA.com, upon creation, all intellectual property rights in all information provided by you to HI-YA.com (including your website postings). You agree to waive all moral rights in the content that you provide (and ensure that you obtain all moral rights waivers in relation to all the content that you provide) to HI-YA.com, and that these waivers require that you (and all applicable third parties) consent to any use which HI-YA.com(or any person permitted to do so by HI-YA.com) may require.


6. Provided Services

HI-YA.com reserves the right to add, modify or discontinue any of the services offered on the website at any time without notice. HI-YA.com will not be held liable for any decision to add, modify or discontinue a service.


7. Celebrity Sign-up and verification

You can sign-up as a celebrity on HI-YA.com by completing the sign-up form. You must provide a valid email address.  Once you are onboarded, you agree not to provide your password to any third parties. Registration of the website is free. You record your example video so that we can confirm that you are you. We will contact you if it is not clear and may ask for more evidence.


8. Future changes

This Agreement will be reviewed and may be revised. HI-YA.com reserves the right to change this agreement at any time, and revoke your registration. Any changes to this agreement will be posted on the Terms of Service web page. Your continued use of the website will constitute your acceptance of the variation of the agreement (at HI-YA.com sole discretion) without notice to You.


9. Downtime

Website down-time, either scheduled or unscheduled, may occur on occasions. HI-YA.com will work within reason to ensure this amount of down-time is limited. HI-YA.com will not be held liable for the consequences of any down-time.


10. Intellectual Property

Reproduction of part or all of the contents in any form of the website is prohibited other than for individual use only, and the contents of this website may not be copied or otherwise shared with any third parties. Without limitation, you agree that you will not print, distribute, display, sell, publish, broadcast, circulate, disseminate or commercially exploit, in any form or by any method whatsoever, part or all of the contents of the website, or incorporate the website material, or any part of it, in any work or publication, whether in hard copy, electronic, or any other form. Unless otherwise noted, all materials on this site are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by HI-YA.com or by other parties that have licensed their material to HI-YA.com. HI-YA.com trade marks on this site represent some of the trade marks currently owned or controlled in the United Kingdom. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by HI-YA.com. All rights not expressly granted are reserved. This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under HI-YA.com direct control and HI-YA.com accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this website). You acknowledge that HI-YA.com is entitled to require you to remove any link from another website to this website which you install without obtaining HI-YA.com prior written consent.


11. Limitation of Liability

In no event will HI-YA.com, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to HI-YA.com under this agreement during the twelve (12) month period prior to the cause of action. HI-YA.com shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


12. Indemnification.

You agree to indemnify and hold harmless HI-YA.com, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorney’s fees, arising out of your use of the Website, including but not limited to your violation of this Terms of Service.


13. Termination

HI-YA.com reserves the right to cease providing services at any time.
HI-YA.com shall not be liable to you for any cost, expense, or damages whatsoever for terminating this Agreement.



14. Governing law

These Terms of Service will be governed by and construed in accordance with English Law.


15. Definitions

“Agreement” means the Terms of Service that apply to the use of the website which may be amended from time to time.
“HI-YA.com” means HI-YA Global LTD
“Website” means internet website with the URL www.HI-YA.com.com
“You” means the user of the Website (and “Your” has the corresponding meaning).
Thank you for reading the Terms of Service.